B&C SUPPORT
CUSTOMER CARE
Everything you need to know about B&C — from sizing and shipping to returns, custom clothing and the purpose behind our brand.
What does B&C stand for?
B&C stands for Clothed in Dignity & Strength. Our brand was created with a purpose that goes beyond clothing — to spread the Word of God, encourage people in their faith and bring modesty, dignity and purpose back into a distracting world.
What is the purpose behind B&C?
B&C was created to be more than a clothing brand. Our mission is to create clothing that reflects faith, dignity and strength while using our platform to share God's Word and make a positive difference in the world.
Does B&C support people in need?
Yes. 10% of what we earn goes towards helping people in need, including children in need and Christians facing hardship around the world. As B&C grows, our hope is to increase the percentage we are able to give and reach even more people.
What does your faith mean to the brand?
Faith is at the heart of everything we do. One of the verses that
inspires B&C is:
“Go and make disciples of all nations.”
Matthew 28:19
We hope our clothing can be a reminder to stand firm in your faith,
carry yourself with dignity and never be ashamed of what you believe.
How do I choose the right size?
We recommend checking the size guide available on each product page before placing your order. If you are between sizes or need help choosing the right fit, our Customer Care Team is happy to assist you.
Do you offer custom clothing?
Yes. Our Custom Clothing service allows you to create clothing that is personal to you. Whether you have your own design, message, Bible verse or vision, we can help bring your idea to life.
How long does shipping take?
Orders are processed as quickly as possible. Shipping times depend on your location and the shipping method selected at checkout. Tracking information will be provided once your order has been dispatched.
Do you ship worldwide?
Yes. B&C aims to make our clothing and message accessible to people around the world. Available shipping options and costs are shown at checkout based on your location.
What is your return policy?
If you are not completely satisfied with your order, please review our return policy for information about eligible returns, timeframes and conditions. Custom-made clothing may have different return conditions due to its personalised nature.
How can I contact B&C?
Our Customer Care Team is always happy to help with questions about
products, sizing, orders, shipping or custom clothing.
Email:
belovedcovered@gmail.com
We aim to respond as soon as possible.
B&C CARE
SHOP WITH CONFIDENCE
We want shopping with B&C to feel simple, clear and trustworthy. Here are a few things we want you to know before and after placing your order.
RETURNS
Changed your mind? No worries. Eligible online purchases can generally be returned within the applicable withdrawal period. Please contact us first and we'll guide you through the return.
RETURN SHIPPING
For a return because you've simply changed your mind, the return shipping cost is normally paid by the customer. We'll always explain the return process before you send your order back.
IF SOMETHING IS WRONG
If your order arrives damaged, something is missing, you received the wrong item, or your product has a fault, please contact us. We'll look into it and help you find a solution.
YOUR ORDER
Once your order has been placed, you'll receive a confirmation email with your order details. When your order has been shipped, we'll send tracking information when available.
SHIPPING
Shipping options and prices are shown at checkout before you complete your purchase. Delivery times can vary depending on your location and the shipping method you choose.
INTERNATIONAL ORDERS
We love being able to send B&C around the world. Depending on where you live, your order may be subject to local customs duties or import charges. Any applicable charges are the responsibility of the customer unless stated otherwise at checkout.
CUSTOM CLOTHING
Creating something personal is special to us. Before you place a custom order, we'll make sure you have the information you need about your design, size and other choices. Because personalised items are made specifically for you, different return conditions may apply.
YOUR PRIVACY
Your privacy matters to us. We only use your information when needed to process your order, provide customer service and operate our store. We never want you to feel unsure about how your information is handled.
WE'RE HERE FOR YOU
HAVE A QUESTION?
JUST ASK.
You never have to feel unsure about placing an order. If there's something you don't understand, ask us before you buy. We're always happy to help.
CONTACT USbelovedcovered@gmail.com
We want to build B&C on honesty, kindness and trust — not just in what we create, but in how we treat every person who chooses to support our brand.